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Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.
- How should I use a wishlist?
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The wishlist is a smart tool to keep tabs on items that you like. When you are logged in, view the item you are interested in and click the ‘Add to Wishlist’ button. You will notice a small heart icon appear underneath the quantity box, which tells you the item is currently in your wishlist. Your wishlist is located in your Account Dashboard. From the wishlist page you can add whichever items you want to hire to your basket as well as remove items you are no longer interested in from your wishlist.
- How should I use a template?
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Templates are very useful if you hire the same items for certain events. For instance, if you host a monthly dinner party using the same equipment, this tool is essential. Simply add your required items to your basket. Once you are happy with your selections, instead of checking out. Click on the ‘Add Items To Template’ button. You can either add these items to an existing template or create a new one. You will find your Templates in your Account Dashboard.
- How can I change my personal details?
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Most details can be updated online. When you are logged in click on your name at the top menu bar, and select ‘Account Details & preferences’. From here, you can update your name, number and company information. If you would like to change your email address, you will need to contact us to make this change. If you are an account customer, you will also need to contact us to update your billing address.
- What can I do from my Account Dashboard?
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From your Account Dashboard you can see your three most recent orders, quotes and invoices. There is also a menu to access your: Account Details & Preferences, Order / Quote History, Order / Quote Amendments, Invoices, Templates and Wishlist.
- What is in my quote/order history?
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From this page you can view all of your past and current quotes and orders in full. You can filter between pending quotes and orders, confirmed quotes, orders awaiting delivery, orders on hire and orders that are completed. From your order history, you can also submit amendments to contracts, providing they are within the lead time window.
- What is in my invoice history?
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Your invoice history contains detailed copies of all invoices issued to you. There are a number of different documents for you to view including: hire invoices, credit notes and loss/damage invoices. For your convenience, you can download your invoices in both pdf and excel formats.
